uokk Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how uokk ("uokk", "we", "our", or "us"), the operator of the online betting and gaming platform accessible at uokk.io, collects, uses, stores, shares, and protects the personal data of individuals who visit, register on, or otherwise interact with our platform (collectively, the "Platform").

We recognise that your privacy is important. Our approach to data handling is grounded in four principles: we collect only what is necessary, we use data only for stated purposes, we store it securely for defined periods, and we are transparent about every aspect of our data practices.

This Policy applies to all users of the Platform, including registered account holders, visitors browsing without an account, and individuals who contact our customer support team. It should be read alongside our Terms and Conditions, which govern the overall relationship between you and uokk.

This Policy is written in English. Where a translation exists, the English version governs in the event of any inconsistency.

2 Personal Data We Collect

uokk collects the following categories of personal data, depending on how you interact with the Platform:

2.1 Registration Data

When you create an account, we collect: full name, date of birth, email address, mobile phone number, country of residence, preferred currency (BDT), and the username and password you choose. This information is required to open and operate your account.

2.2 Identity Verification (KYC) Data

To comply with our anti-money-laundering obligations and to verify that you meet the minimum age requirement of 21 years, we may collect copies of government-issued identity documents (National ID Card, passport, or driving licence), proof-of-address documents (utility bill, bank statement), and selfie photographs for facial verification purposes.

2.3 Financial Data

We collect information about deposits and withdrawals processed through your account, including payment method identifiers (for example, the mobile wallet number associated with your bKash or Nagad account, or the last four digits of a card), transaction amounts, dates, and reference numbers. We do not store full card numbers or card security codes — these are processed directly by our payment partners in encrypted form.

2.4 Usage and Activity Data

We collect data about how you use the Platform, including: pages visited, games played, bets placed (including stake amounts, markets, and outcomes), session start and end times, device type, operating system, browser type and version, screen resolution, and IP address.

2.5 Communication Data

When you contact our support team via live chat, email, or any other channel, we retain records of those communications including the content of messages, timestamps, and any attachments you provide. This data is used to resolve your query and to improve our support quality.

2.6 Technical and Log Data

Our servers automatically record technical log data each time you access the Platform. This includes your IP address, access timestamps, referring URLs, error logs, and session identifiers. This data is used for security monitoring, fraud detection, and platform performance optimisation.

3 How We Collect Your Data

uokk collects personal data through the following means:

• Directly from you: when you complete the registration form, submit KYC documents, make a deposit or withdrawal request, fill in a support request, or update your account profile.
• Automatically through the Platform: via cookies, session tokens, server logs, and analytics tools that record your interactions with the Platform as described in Section 7.
• From payment processors: our payment partners (including bKash, Nagad, Rocket, Upay, and card processors) share transaction confirmation data with us to enable us to credit or debit your account balance accurately.
• From identity verification providers: where we use a third-party KYC service to assist in verifying identity documents, that provider may share verification results (confirmed, rejected, or pending) with us, along with any flags raised during the verification process.
• From fraud prevention services: we may receive data from fraud-detection partners that helps us identify patterns of abuse, match-fixing activity, or money-laundering risk associated with an account or transaction.

4 Legal Basis for Processing

uokk processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing is necessary to perform the contract between you and uokk — specifically, to create and manage your account, process deposits and withdrawals, settle bets, and provide customer support.
• Legal obligation: Processing is required for uokk to comply with applicable anti-money-laundering (AML) regulations, age-verification obligations, and fraud-reporting duties.
• Legitimate interests: Processing is necessary for uokk's legitimate business interests, including fraud prevention, platform security, product improvement, and responsible gambling monitoring, provided those interests are not overridden by your rights and freedoms.
• Consent: Where we send you marketing communications or deploy optional analytics cookies, we rely on your consent, which you may withdraw at any time by contacting our support team or adjusting your cookie preferences.

5 How We Use Your Personal Data

uokk uses the personal data we collect for the following purposes:

• Account management: creating, maintaining, and securing your account; verifying your identity and age; resetting your password; and processing account closure requests.
• Payment processing: executing deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, and card networks; reconciling your account balance; and investigating disputed transactions.
• Service delivery: enabling you to place bets on cricket (BPL, IPL, T20 World Cup), access live casino games, play slot games, and use all other features of the Platform.
• Customer support: responding to your queries, complaints, and requests through live chat and email; investigating issues with your account or transactions; and improving the quality of our support interactions.
• Fraud and abuse prevention: detecting and investigating suspicious account activity, multi-accounting, bonus abuse, match-fixing, money laundering, and other prohibited conduct as defined in our Terms and Conditions.
• Responsible gambling: monitoring your gambling behaviour to identify patterns that may indicate problem gambling; communicating responsible gambling resources; and enforcing self-exclusion or deposit limits you have requested.
• Platform improvement: analysing aggregated usage data to understand which features are most used, identify technical issues, and guide product development decisions.
• Marketing communications: where you have consented, sending you information about promotions, new game launches, and special events relevant to Bangladesh-market players. You may opt out of marketing communications at any time.
• Legal compliance: fulfilling our obligations under applicable anti-money-laundering regulations, responding to lawful requests from competent authorities, and maintaining records as required by law.

6 Data Sharing and Disclosure

6.1 We Do Not Sell Your Data

uokk does not sell, rent, barter, or otherwise transfer your personal data to third parties for their own commercial or marketing purposes. Your data is not a product.

6.2 Service Providers

We share personal data with carefully selected third-party service providers who assist us in operating the Platform. These include: payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard network processors), KYC and identity verification providers, fraud detection and risk management providers, cloud hosting and data storage providers, and customer support software providers. Each service provider is contractually bound to process your data only on our instructions, to maintain appropriate security standards, and not to use your data for any purpose beyond the service they are providing to us.

6.3 Game Software Providers

The Platform incorporates games and live casino products developed by third-party software studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited technical data (such as a pseudonymous session identifier) necessary to deliver their games. They do not receive your name, contact details, or financial data.

6.4 Legal and Regulatory Disclosure

uokk may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, by a court order, or where we believe in good faith that disclosure is necessary to prevent fraud, money laundering, or other serious criminal activity. Where legally permitted, we will notify you of such a disclosure request.

6.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of uokk's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and of any material changes to this Policy that may result.

7 Cookies & Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow the website to remember your actions and preferences over a period of time, so you do not have to re-enter information every time you visit or navigate between pages.

7.2 Cookies We Use

7.3 Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to log in and use the Platform. Disabling functional cookies means the Platform will not remember your preferences between sessions. Disabling analytics cookies has no effect on your use of the Platform's core features.

7.4 No Advertising Cookies

uokk does not deploy third-party advertising cookies, retargeting pixels, or cross-site tracking technologies that profile your activity across other websites. Our cookie use is confined to the functional and operational categories described in Section 7.2 above.

8 Data Security

uokk implements a layered approach to data security that includes both technical and organisational measures:

• Encryption in transit: All communications between your browser or device and our servers are encrypted using TLS 1.2 or higher (256-bit SSL). This prevents interception of data during transmission.
• Encryption at rest: Sensitive stored data — including identity document files, financial records, and passwords — is encrypted at rest using AES-256 encryption.
• Password hashing: Your account password is never stored in plain text. We use a strong cryptographic hashing algorithm with a unique salt per password, meaning that even our internal staff cannot view your password.
• Access controls: Access to personal data within uokk's systems is governed by role-based access controls. Only personnel with a legitimate operational need to access specific categories of data are granted that access, and all access is logged.
• Penetration testing: The Platform undergoes periodic security assessments to identify and remediate vulnerabilities before they can be exploited.
• Incident response: uokk maintains a documented data breach response procedure. In the event of a breach that poses a risk to your rights and freedoms, we will notify affected users as promptly as practicable.

Despite these measures, no digital system is entirely free from risk. You are responsible for maintaining the confidentiality of your own account credentials and for using a strong, unique password. If you suspect your account has been compromised, contact our support team immediately.

9 Data Retention

uokk retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, subject to any longer period required by applicable law.

Following expiry of the applicable retention period, data is securely deleted or irreversibly anonymised so that it can no longer be associated with any identifiable individual.

10 Your Data Rights

Depending on your location and applicable law, you may hold some or all of the following rights in respect of your personal data held by uokk:

• Right of access: You may request a copy of the personal data we hold about you. We will respond to verified access requests within 30 days.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may also update many account details directly through your account profile page.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis for processing applies. Note that certain data must be retained for legal compliance purposes even after an erasure request; we will inform you of any such limitation when responding to your request.
• Right to restriction: You may request that we restrict processing of your data in certain circumstances, such as while a dispute about data accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you may request a structured, commonly used, machine-readable copy of the data you have provided to us.
• Right to object: You have the right to object to processing based on legitimate interests, and to opt out of direct marketing communications at any time.
• Right to withdraw consent: Where processing relies on your consent (for example, marketing emails or optional analytics cookies), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, contact our support team via live chat or email at [email protected]. We will require you to verify your identity before actioning any data request, to protect you against unauthorised requests made by third parties.

11 International Data Transfers

uokk operates as an offshore platform. This means that personal data collected from users in Bangladesh may be stored on, or processed by systems located in, jurisdictions outside Bangladesh. Where such transfers occur, uokk takes steps to ensure that your data receives an equivalent level of protection to that which it would receive in its country of origin.

Measures we rely on to safeguard international transfers include: contractual clauses with data processors that impose equivalent data protection obligations; selection of processors who operate in jurisdictions with recognised data protection standards; and application of the same technical security measures (encryption, access controls) described in Section 8 regardless of the location where data is processed.

12 Children and Minors

The Platform is strictly intended for adults aged 21 years and over. uokk does not knowingly collect personal data from individuals under the age of 21. Registration is not permitted for anyone under this age threshold.

If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data, close the associated account, and forfeit any balances in accordance with our Terms and Conditions. If you believe that a minor has registered on our Platform, please contact us immediately at [email protected] so we can investigate and take appropriate action.

13 Third-Party Links

The Platform may, from time to time, contain references to game studios, sports organisations, or payment partners. This Privacy Policy applies only to data processed by uokk through the Platform itself. Any third-party website or service that you access independently — including payment provider apps such as bKash and Nagad, or the websites of game studios such as Pragmatic Play or Evolution Gaming — is governed by that third party's own privacy policy. uokk has no control over, and accepts no responsibility for, the data practices of third parties.

14 Amendments to This Policy

uokk reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform functionality. When we make material changes, we will publish a prominent notice on the Platform for a minimum of seven (7) days prior to the changes taking effect, and may additionally send notification to the email address registered on your account.

The date of the most recent revision is displayed at the top of this page. Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically. If you do not accept any material change to this Policy, you may close your account in accordance with the procedure described in our Terms and Conditions.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to your personal data held by uokk, please reach our team through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live chat: Available directly on the Platform, 24 hours a day, 7 days a week. Average response time: under 2 minutes.
• Response time for written requests: We aim to acknowledge all written data requests within 2 business days and to provide a substantive response within 30 days of receiving a verified request.

When contacting us about a data request, please include your registered username and the email address associated with your account so that we can verify your identity and locate your records efficiently.